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FintechAI-Cited LayoffsTotal Jobs Cut
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Layoff Timeline
July 2025
Reason: AI chatbots replaced 700 customer service agents
September 2024
Reason: AI chatbots replaced 700 customer service agents; doing work of 700 humans
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AI chatbots replaced 700 customer service agents
AI chatbots replaced 700 customer service agents; doing work of 700 humans
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